Loyalty programme

We are glad to inform you that the therapeutic and sanitary hotel complex “DiAnna”suggests the Loyalty Programme to its permanent customers.
карта гостяThe Loyalty Programme provides our guests with an opportunity of accruing bonuses and exchanging them for pleasant gifts as well as enjoying exclusive privileges.

The Loyalty Card holder receives a right to accumulated discounts depending on the number of days spent in the therapeutic and sanitary hotel complex “DiAnna” as well as privileges by booking a room, flexible estimation time, a guaranteed parking space and a whole number of other special offers and the hotel complex events benefits.

The Loyalty programme for frequenters is invalid if a guest books a room through the company, which the therapeutic and sanitary hotel complex “DiAnna” has entered into a contract with.The programme remains valid regardless of the way a customer pays for services provided (in cash, by credit card or paying on account).
-Estimation time flexible system is provided given vacant rooms in the hotel.
-Programme discounts are individual and are provided to the Frequenter’s Card holder for the room he will reside in.

The following types of Loyalty Cards are valid in the therapeutic and sanitary hotel complex “DiAnna”:
1) Classical Card
Guests whose residence in the hotel exceeds that of 10 days or more are free to receive the card.
The Card holder receives a discount of 5% on residential services, the restaurant “Jumbo” and additional services of the hotel complex and given vacant rooms for free early arrival.
The Classical Card may be given to relatives or friends. The given card gives a right to a discount of 5% by booking and ordering rooms for relatives and close friends. For the card to be given to relatives or friends it is required that the card holder attest to a handover in writing, with the card number and the information on the card receiver being provided. E-maila letter to the following address(admin-dianna@ukr.net)or use the following fax +38 (03248) 48038 are possible options. It is required for customer of the therapeutic and sanitary hotel complex “DiAnna” to have a passport and a discount card by them.

2) Silver Card
The frequenter’s silver loyalty card is granted if a customer’s hotel residence totals or exceeds the aggregate of 30 days. The card holders are given an opportunity of receiving a discount of 10% for residential services provided as well as in the restaurant “Jumbo”, free early arrival and late departure given vacant rooms along with a possibility of ordering special hotel services, discounts and offers.
The Silver Card – 10% – is a discount card with a right to hand it over to relatives or best friends.For the card to be given to relatives or friends it is required that the card holder attest to a handover in writing, with the card number and the information on the card receiver being provided. E-mail a letter to the following address (admin-dianna@ukr.net) or use the following fax +38 (03248) 48038 are possible options. All the hotel complex visitors are required to have a discount card on them.

3) Golden Card
-20% – is a discount card of a frequenter without a handover right.
This type of card is provided if the aggregate of your residing in the hotel totals 100 days or exceeds that number. The card implies a discount of 20% on residence, additional services of the hotel complex, the restaurant “Jumbo”. The card holders also have right to free early arrival and late departure given vacant rooms.

The therapeutic and sanitary hotel complex “DiAnna” reserves the following rights:
-To provide customer with loyalty status;
-To cancel discount card validity in case of a customer’s not using his discount card since the day of registration;
-To partially or fully change the conditions of a Loyalty Programme without preliminary notification;
-To cancel a discount card in case a customer breaches the conditions of residing in the hotel. For more detailed information contact us by phone: +38 (03248) 48038.

The programme does not cover corporate clients of companies, firms and enterprises, customers from tourist agencies and tour operators the hotel has entered into a contract with as well as individual tourist groups.
Loyalty programme discounts do not cover the price of additional berth.
“Frequenter” loyalty programme participation registration is implemented by submitting an application and a further receiving of a personal number. The application may submitted in person or via the hotel website.
We will be glad to see you among our frequenters enjoying the benefits of the loyalty programme.